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Terms & Conditions

Our online eCommerce shop is a totally secure environment where you can shop safe in the knowledge that no one can view details of your transactions.

Water Softeners Online is dedicated to making sure your transaction and contact information remain totally private. Secure socket layer (SSL for short) 128 bit encryption software is used when data is sent through the internet, and remains encrypted so that no one else can see your personal and confidential information. 





We accept all the major credit/debit cards


Please see our security information for details of the way we protect our customers with regard to the use of credit cards.



Same Day Despatch


Our aim is to dispatch your goods to you on the same day that we receive your order.

If you have any questions or comments about our dispatch procedures, please feel free to contact us.


Returns Policy



Water Filter UK abides by all relevant consumer laws and directives and in some cases exceeds their requirements.

You may cancel your order, for any reason, within 10 working days of receiving the goods. To cancel your order and obtain a full refund, simply return the goods to:

Returns Department, Industrial Water Equipment Ltd,

124 / 126, North Parade, Matlock Bath, Derbyshire, DE4 3NS 

Goods should be returned in their original packaging, and always in a condition fit for re-sale.

Goods should be returned at the customer's expense, in their original packaging, where possible, and in a condition fit for re-sale. Where costs are incurred by Water Filter UK in the collection of the goods, this amount will be deducted from any refund due. It is our policy to refund monies within 3 working days of receipt of the returned goods, however this will, in any case, be no later than 30 days from the date of cancellation.

Refunds can only be given on items received by us. We therefore suggest a form of recorded postage is used when returning items to Water Filter UK.

Please note that our returns policy in no way affects your statutory rights.

If you have any questions or comments about our returns / cancellation policy, please feel free to contact us.


Customer Service & Support 


Water Filter UK take this very seriously. If you have any queries or problems relating to the levels of service or support you have received, please contact us.

e-mail: info@water-filter-uk.co.uk

Telephone: +44 (0) 1629 580468

Monday to Friday - 9am to 5pm GMT

We would hope to resolve the issue immediately, however if this cannot be done Water Filter UK has a customer support policy, to ensure that any query is handled quickly and fairly, as follows:

Acknowledge receipt within 2 working days.

Inform the customer of the action intended and an estimate of the time

required to resolve the issue.

Report regularly to the customer on progress.

Always aim to reach a solution, which is satisfactory for both parties.





We offer free postage on all our UK orders


Items shipped to rest of world ex UK will incur an extra charge for postage (due to the high costs involved). Charges will vary according to weight and destination but we will inform you, by return e-mail, of the costs involved and await your acceptance before continuing with the processing of your order.

For UK orders first class post or an equivalent service is used.

For overseas orders methods of delivery will vary depending on the size of package and destination. You will be informed of the method and the expected delivery time with the confirmation of your order.

For urgent orders we will be happy to quote for express delivery services.

If you have any questions or comments about our postage charges, please feel free to contact us. .




We feel the best form of help we can offer is direct.

If you have any problems, difficulties or questions regarding either this site or any of our services please feel free to contact us either by e-mail or phone. 



Water Filter UK - a division of  Industrial Water Equipment Ltd


124 / 126, North Parade, Matlock Bath, Derbyshire, DE4 3NS 


TEL: +44 (0) 1629 580468